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VETERAN NEXUS ADVISORS
PRIVACY POLICY

WHERE SERVICE AND EVIDENCE CONNECT

PRIVACY POLICY: 

Veteran Nexus Advisors (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal and health-related information you provide. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage our services. We are based in the State of Texas and provide services remotely in states where our medical providers are licensed. 

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Information We Collect

We only collect information that you voluntarily provide to us, including:

  • Name, date of birth, contact information (email, phone, address)

  • Service history and military-related records (e.g., DD214, rating letters)

  • Medical records or personal health information (PHI) you choose to submit

  • Intake forms, consultation details, and related documents

We do not request, retrieve, or access your information from other medical providers, healthcare systems, or government agencies. All information we use is provided directly by you.

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HIPAA Compliance

Veteran Nexus Advisors complies with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) you provide is:

  • Stored and transmitted using HIPAA-compliant platforms

  • Accessed only by authorized medical providers or personnel involved in your case

  • Used exclusively to determine eligibility and develop a Nexus Letter

We do not share your PHI without your explicit consent, except as required by law.

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How We Use Your Information

Your information may be shared only:

  • With your assigned, licensed medical provider

  • Through HIPAA-compliant communication tools

  • With your express written authorization (e.g., if you choose to share with an attorney or VSO)

  • As required by law, subpoena, or court order

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Data Security

We use industry-standard safeguards to protect your data, including:

  • HIPAA-compliant file storage

  • Encrypted telehealth platforms and email systems

  • Role-based access to sensitive information

  • Internal data handling protocols to prevent misuse or unauthorized access

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Your Rights

You have the right to:

  • Request access to the information you’ve provided

  • Request corrections or updates

  • Withdraw your consent to share or use your information (which may affect your eligibility for services)

  • Request deletion of your data, subject to legal documentation retention policies

To make a request, email us at: veterannexusadvisors@gmail.com

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Legal Jurisdiction

This Privacy Policy is governed by the laws of the State of Texas and applicable federal privacy laws, including HIPAA.

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Changes to This Privacy Policy

We may update this policy at any time. All changes will be posted on this page. By continuing to use our website or services, you agree to the current version of the Privacy Policy.

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Contact

If you have questions regarding this Refund Policy, please contact us at:

Veteran Nexus Advisors


📧 Email: veterannexusadvisors@gmail.com  🌐 Website: www.veterannexusadvisors.com

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WHO WE SERVE

VETERANS FILING INITIAL CLAIMS

VETERANS APPEALING DENIALS

LEGAL REPRESENTATIVES AND VSOs NEEDING EXPERT DOCUMENTATION

MILITARY FAMILIES SEEKING ANSWERS AND ADVOCACY

WHY IT MATTERS

For many veterans, a Nexus Letter is the difference between delay and decision, between confusion and progress.

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At VNA, we treat every case with urgency, respect, and a commitment to delivering medical clarity in a system that often lacks it. You're not just a claim number — you're a veteran with a story that deserves to be heard and supported.

LETS GET STARTED

Your service matters. So should the evidence behind your claim

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