Refund Policy
Our services are custom professional work prepared specifically for you. This policy explains when refunds are available. We want you to feel confident moving forward, so please read this before you purchase.
1. Before work begins
If you have purchased a service but we have not yet started your record review or begun drafting your letter, you may request a full refund.
To request a refund, email advisors@veterannexusadvisors.com with your name and order details.
2. After work has begun
Once a provider has started reviewing your records or drafting your letter, that work reflects professional time and expertise that has already been invested.
In these cases, refunds are handled on a case-by-case basis and may be partial, reflecting the work completed to date.
3. Completed and delivered work
Once a nexus, excess, or rebuttal letter has been delivered to you, it is considered complete and is generally non-refundable.
If you believe there is an error or issue with a delivered letter, contact us and we will work with you to make it right.
4. No outcome guarantee
We provide medical evidence and professional letters to support your claim. We do not control the VA and cannot guarantee any rating, grant, or claim outcome. A denied or under-rated claim is not by itself grounds for a refund.
5. How refunds are issued
Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer.
6. Contact us
Questions about a charge or a refund? Email advisors@veterannexusadvisors.com and we will respond promptly.